Customer Support Executive - IT/IS Support

Customer Support Executive

Job Role:

Support and Pre-sales

Servers, Virtualization Platform, End Point Protection, Backup Solutions, Desktop and Server Operating System

1. Install, Configure, Trouble Above.
2. Ticketing of Customer Calls into Helpdesk, Update for Observation, Diagnosis, Solution.
3. Reporting to Team Lead.

Networks

1. Install, Configure, Trouble shoot with Fix for Network Active and Passive Components.
2. Ticketing of Customer Calls into Helpdesk and supporting subsystem, Update for Observation, Diagnosis, Solution.
3. Reporting to Team Lead.

Skills:

Language and Symantec:

1. Gujarat, English, Hindi (Read, Write, Speak)
2. Ability to Articulate problem statement by way of spoken and written sentences a must.

Servers

Hardware, RAID, Firmware, Configurations

Virtualization

VMware, Microsoft, Prox Mox

Backup

Veem ,Symantec Any other

Network Active Components

1. Switching Layer2/3, Routing, Firewall for access, NAT, IDS, IPS, Content, Application based Firewall
2. Wireless Controllers, Access Points

Operating System

1. Windows (Desktop / Servers) with Various Roles (e.g. File Server, IIS) , Linux (Desktop / Servers) with Various Roles (e.g. Apache, MySQL database)

End Point Protection

1. Windows Defender for firewall and Antivirus
2. eScan
3. Squerite

Cloud

1. Google Workspace - Admin/Migration
2. Microsoft 365- Admin/Migration

Successful Candidates with soft skills as follow.

1. Communication with ability to read/write/Articulate (Pre-sales / Post Sales)
2. Hard and Smart Work
3. Integrity
4. Honesty
5. Reliable
6. Trustworthy
7. Curiousness
8. Continuous Learning
9. Help Team members in their Continuous Learning Journey

Age Profile

1. 25 - 35 Years (Exceptions Can be made for Candidates scoring high in Cognitive tests)