Customer Support Engineer-Network

Customer Support Engineer-Network Support

Job Role:

Primary: Networks

1. Install, Configure, Trouble shoot with Fix for Network Active and Passive Components.
2. Ticketing of Customer Calls into Helpdesk and supporting subsystem, Update for Observation, Diagnosis, Solution.
3. Reporting to Team Lead.

Secondary: Servers, End Point Protection, Desktop and Server Operating System

1. Install, Configure, Trouble Above.
2. Ticketing of Customer Calls into Helpdesk, Update for Observation, Diagnosis, Solution.
3. Reporting to Team Lead.

Skills:

Language and Symantec:

1. Gujarat, English, Hindi (Read, Write, Speak)
2. Ability to Articulate problem statement by way of spoken and written sentences a must.

Active Components

1. Switching Layer2/3, Routing, Firewall for access, NAT, IDS, IPS, Content, Application based Firewall
2. Wireless Controllers, Access Points

Operating System

1. Windows (Desktop / Servers) with Various Roles (e.g. File Server, IIS) , Linux (Desktop / Servers) with Various Roles (e.g. Apache, MySQL database)

End Point Protection

1. Windows Defender for firewall and Antivirus
2. eScan
3. Squerite

Successful Candidates with soft skills as follow.

1. Communication with ability to read/write/Articulate (Pre-sales / Post Sales)
2. Hard and Smart Work
3. Integrity
4. Honesty
5. Reliable
6. Trustworthy
7. Curiousness
8. Continuous Learning
9. Help Team members in their Continuous Learning Journey

Age Profile

1. 25 - 35 Years (Exceptions Can be made for Candidates scoring high in Cognitive tests)