Matrix Networks And Solutions - Policy, Process, Procedure, SOP,WorkFlow

1. Policy: “a course or principle of action adopted or proposed by an organization or individual.”
2. Process: “a series of actions or steps taken in order to achieve a particular end.”
3. Procedure: “an established or official way of doing something.”

Policy

A policy is a formal rule, requirement or guideline that explains the company standards that must be followed. Policies should always be consistent with the company's strategic goals and uphold corporate values. They are often set at the highest levels within the organization to ensure corporate ideals are followed.

The policy itself should include information about what it is about, why it is needed and who is responsible for it. Responsibility for a policy includes making sure everyone who needs to know about it is informed and also adheres to it.

Process

A process details the steps of tasks that need to be completed in order to accomplish something. They can relate to the creation of a product, provision of a service or completion of a project for example. Processes should adhere to the high-level rules and goals (so follow the companies policies) and give a high level view of the entire workflow. 

The process should include details of who is responsible for completing it, the tasks that should be performed and also when they should be completed.

Procedure

A procedure is the most detailed of the three. It should include step by step instructions on how to perform a specific task. A single process may need to be supported by several procedures each explaining a different step within the process. Ideally, a procedure should be written in such a way that anyone could follow it. 

The procedure should describe the steps that need to be completed and also detail how and when they should be done. A well written procedure should allow someone who had never completed the task before to successfully follow the instructions.

Reference

A-> Systems & Processes - CEO Entrepreneur